Customer Portal

Privacy Policy

Effective Date: July 20, 2026

This Privacy Policy describes how Seeing Serene ("we," "us," or "our") collects, uses, shares, and protects information when you visit seeingserene.com, book an appointment, use the customer portal, communicate with us, or otherwise interact with our services. By using the site or our services, you agree to the practices described in this Privacy Policy.

1. Who We Are

Seeing Serene is owned and operated by Sunny Wiseman in Beech Grove, Indiana.

For privacy questions, requests, or appeals related to this Privacy Policy, you may contact us at [email protected].

2. Information We Collect

We may collect the following categories of personal information:

  • Contact and booking information, such as your name, email address, phone number, appointment details, and information you provide when contacting us or booking services.
  • Customer account or portal information, such as login-related information or preferences associated with your account, if you use a customer portal.
  • Payment and transaction information, such as payment confirmations, limited transaction details, deposit records, and related billing information. Payment card details are submitted directly to our payment processor and are not stored by us.
  • Service-related notes and sensitive information you choose to provide, such as allergies, sensitivities, medications, health-related concerns, or other notes relevant to providing safe and appropriate services.
  • Device and usage information, such as your IP address, browser type, device type, referring page, pages viewed, and the date and time of your visit.
  • Cookie and similar technology data, including information used to keep you signed in, maintain your session, remember preferences, support security, and help the site function properly.

If you provide health-related or similar sensitive information to us, you consent to our use of that information for the limited purpose of providing services safely, responding to your requests, maintaining appropriate records, and complying with applicable law.

3. How We Use Your Information

We use personal information for the following purposes:

  • To schedule, confirm, remind you about, reschedule, and cancel appointments.
  • To provide requested salon and spiritual wellness services and communicate with you about those services.
  • To process deposits, payments, refunds, and related transactions.
  • To operate customer accounts or portal features, if available.
  • To send appointment-related emails or text messages and, where you opt in or where otherwise permitted by law, occasional updates or marketing communications.
  • To maintain site functionality, security, fraud prevention, abuse prevention, and troubleshooting.
  • To comply with tax, accounting, legal, regulatory, and recordkeeping obligations.
  • To enforce our policies, terms, and other legal rights.

4. How We Share Information

We do not sell your personal information. We do not share personal information except as described in this Privacy Policy or as reasonably necessary to operate our business and provide services.

We may share personal information with the following categories of third parties:

  • Payment processor. Credit and debit card payments are processed by Stripe, Inc. Stripe receives and handles card information directly under its own privacy policy and security standards. We receive payment confirmations and limited transaction records, but not your full card number.
  • Hosting, security, and site delivery providers. We use service providers that host, secure, and deliver the website and related site traffic. These providers may process IP addresses, request data, and similar technical information as needed to operate, secure, and improve the site.
  • Scheduling and calendar tools. If an appointment is scheduled with a practitioner whose calendar is connected to a scheduling or calendar service, limited appointment details may be shared for scheduling management purposes.
  • Communications and business support providers. We may use vendors that support email, messaging, booking, customer management, or related business operations, to the extent necessary for them to perform services for us.
  • Legal, compliance, and safety disclosures. We may disclose information when required by law, court order, subpoena, or legal process, or when reasonably necessary to protect the rights, property, or safety of Seeing Serene, our clients, or others.
  • Business transfers. If all or part of our business is reorganized, sold, or transferred, personal information may be transferred as part of that transaction subject to applicable law.

5. Cookies and Similar Technologies

We use cookies and similar technologies to operate the site, maintain sessions, support sign-in or portal functions, remember preferences, improve performance, and help protect against abuse.

You can usually control cookies through your browser settings. Blocking or deleting cookies may affect how parts of the site function.

6. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business and appointment records, resolve disputes, enforce our agreements, comply with legal obligations, and satisfy tax and accounting requirements.

When personal information is no longer reasonably needed for these purposes, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable legal retention requirements.

7. Your Rights and Choices

Depending on where you live and subject to applicable law, you may have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate personal information.
  • Request deletion of personal information, subject to legal and business exceptions.
  • Request a copy of personal information you previously provided to us, where applicable.
  • Opt out of marketing communications by using the unsubscribe link in an email or by contacting us directly.

To exercise a privacy right, submit your request by emailing [email protected]. We may need to verify your identity before responding.

If we deny your request, you may appeal that decision by replying to our response or emailing us with the subject line Privacy Appeal. We will review and respond to appeals in accordance with applicable law.

8. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. These measures include protections for information transmitted through the site and controls intended to limit unauthorized access.

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

9. Children

Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. Booking on behalf of a minor must be made by a parent or legal guardian as described in our Terms of Service.

If you believe we have collected personal information from a child under 13 without appropriate authorization, please contact us and we will take reasonable steps to delete the information.

10. Third-Party Links

Our site may contain links to third-party websites or services, such as social media platforms or external scheduling or payment pages. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be posted at seeingserene.com/privacy-policy with the updated Effective Date at the top.

If we make material changes, we may provide notice through the site, by email, or by other appropriate means.

12. Contact

Seeing Serene
505 Main St, Beech Grove, IN 46107
[email protected]